Privacy Policy
Thank you for visiting our website. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
By using this website`, you consent to the processing of your personal information as described in this policy. We may update this policy from time to time, and changes will apply from the date of publication onward. Please review this policy periodically to stay informed.
Scope
This Privacy Policy applies only to personal information processed through this website. If you access third-party websites via links, their own privacy policies apply.
What Personal Information We Collect
We may collect and process the following types of personal information:
- Identifying information: name, surname
- Contact information: email address, phone number, postal address
- Technical information: browser type, operating system, IP address, usage data, cookies
- Any information you voluntarily submit through forms, emails, or account creation
We only collect personal information that is necessary for the purpose for which it is requested.
How We Collect Personal Information
Your personal information may be collected through:
- Website forms you complete
- Email communication
- Cookies and tracking technologies
- Analytics tools that measure website usage patterns
Providing personal information is voluntary, but certain features may not be available without it.
Lawful Basis for Processing (POPIA Requirements)
We process personal information only when permitted by POPIA, including:
- Your consent
- Performance of a contract or fulfilment of your request
- Compliance with legal obligations
- Legitimate interests, such as improving website functionality or preventing fraud
Use of Personal Information
We use your personal information for the following purposes:
- Responding to your enquiries
- Fulfilling orders or requests
- Providing customer support
- Sending newsletters or updates (only if you opt in)
- Improving website performance and user experience
- Preventing or assisting in fraud detection and investigation
- Complying with legal or regulatory requirements
We will not use your information for any purpose incompatible with the original purpose without your permission.
Cookies & Tracking Technology
Our site may use cookies or similar technologies to:
- Improve website functionality
- Analyze usage patterns
- Customize user experience
Cookies do not collect personal information unless you have voluntarily provided it previously. You can disable cookies in your browser settings, but some site features may not function correctly.
Sharing and Disclosure of Personal Information
We do not sell or share your personal information for marketing purposes.
We may share personal information with:
- Service providers who help us operate the website (e.g., hosting or analytics)
- Law enforcement or government authorities, only when:
- Required by law,
- Necessary to prevent or investigate fraud or security threats,
- Necessary to protect our legal rights.
Any third parties who process information on our behalf are bound by confidentiality and POPIA-compliant data-processing agreements.
Data Security
We are committed to protecting your personal information and take reasonable technical and organizational measures, including:
- Access restrictions
- Secure servers
- Password and authentication controls
- Regular system monitoring
Only authorized personnel may access your personal information.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce agreements
When no longer required, information is securely deleted or de-identified.
Your Rights Under POPIA
As a data subject, you have the right to:
- Access your personal information
- Correct or update inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent at any time (affecting only future processing)
- Object to certain types of processing
- Lodge a complaint with the Information Regulator
Contact details for the Information Regulator are available at https://inforegulator.org.za
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:
admin@micropad.co.za